Premier Exotic Rentals - Privacy Policy

Privacy Policy

This privacy policy explains how Premier Exotic Rentals collects, uses, and protects your personal information when you use our online platform and services. We are committed to protecting your privacy and handling your data in a transparent and secure manner, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Data Controller

The data controller responsible for processing your personal data is Premier Exotic Rentals. Our address is Regent Chambers, Turner Road, Bandra West, Mumbai, Maharashtra, 400050, India.

Information We Collect

We collect personal information that you provide to us directly when you use our site or services. This includes information you provide when you:

Book or inquire about a rental or chauffeur service.
Create an account on our platform.
Communicate with us via our site or offline channels.
Participate in surveys or promotions.

The types of personal information we may collect include:

Contact details such as your name, postal address, and sometimes driver's license information depending on the service.
Payment information, although specific card details are often handled by secure third-party payment processors.
Booking details, preferences, and history related to our services.
Information you provide in communications with us.

We may also collect certain technical and usage information automatically when you visit our site, such as IP address, browser type, operating system, and browsing activity. This information is primarily collected through cookies and similar technologies.

How We Use Your Information

We use your personal information for specific, legitimate purposes, including:

Providing and managing the luxury car rental and chauffeur services you request, including processing bookings, payments, and vehicle delivery/collection.
Communicating with you about your bookings, inquiries, and account.
Improving our services and our online platform.
Ensuring the security of our services and preventing fraud.
Complying with legal obligations.
With your consent, for marketing purposes, such as sending you information about special offers or services that may interest you. You can opt out of marketing communications at any time.

Legal Basis for Processing

We process your personal information based on several legal grounds:

The necessity of processing for the performance of a contract with you (e.g., processing your booking).
Our legitimate business interests, such as improving our services, preventing fraud, or managing our business operations, provided these interests do not override your fundamental rights and freedoms.
Your consent, where required by law (e.g., for sending certain marketing communications).
Compliance with legal obligations (e.g., maintaining records for tax or regulatory purposes).

Sharing Your Information

We do not sell your personal information to third parties. We may share your information with trusted third parties only in the following circumstances:

With service providers who assist us in operating our business and providing our services, such as payment processors, IT service providers, and potentially partners involved in service delivery (e.g., chauffeurs or local partners). These parties are obligated to protect your information and use it only for the purposes for which we disclose it to them.
When required by law or legal process, or to respond to lawful requests from public authorities.
In connection with a merger, sale of assets, or other business transaction involving Premier Exotic Rentals, where the information is necessary for the transaction.
To protect our rights, property, or safety, and the rights, property, or safety of our users or the public.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for satisfying any legal, accounting, or reporting requirements. When your personal data is no longer needed, we will securely delete or anonymize it.

Your Data Protection Rights (GDPR)

If you are located in the European Economic Area or other regions with similar data protection laws, you have certain rights regarding your personal data:

The right to access: You have the right to request a copy of the personal data we hold about you.
The right to rectification: You have the right to request correction of inaccurate or incomplete personal data.
The right to erasure: You have the right to request deletion of your personal data in certain circumstances.
The right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain situations.
The right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller, where technically feasible.
The right to object: You have the right to object to the processing of your personal data in certain situations, particularly where the processing is based on legitimate interests or for direct marketing.
The right to withdraw consent: If we are processing your data based on your consent, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us using the physical address provided in the Data Controller section of this policy. We may need to verify your identity before processing your request.

You also have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data infringes applicable law.

International Data Transfers

In providing our services, your personal information may be transferred to and stored in countries outside of your own, including to India where Premier Exotic Rentals is based. When we transfer your information internationally, we take steps to ensure appropriate safeguards are in place to protect your personal data, such as relying on adequacy decisions or implementing standard contractual clauses approved by relevant authorities.

Children's Privacy

Our site and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child, we will delete it in accordance with applicable law.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page, and the revised policy will be effective when posted.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us in writing at the following address:

Premier Exotic Rentals
Regent Chambers
Turner Road, Bandra West,
Mumbai, Maharashtra,
400050
India